Go Ronald Games > Help > General Technical Questions and Problems

Kids, please make sure an adult is present to help you get the information/answers you need in this section.

If you can’t find the answers to your questions here, please visit www.goronald.com or email your question to help-US@GoRonald.dnadmg.com

General Questions
Computer Requirements
Software Installation
About Voice-Interactive Software
General Technical Questions and Problems
- What if the program is running slowly on my computer?
- How do I turn the volume up or down on my computer?
- What can I do if I don't hear any sound?
- My speakers work but my microphone doesn't seem to. How can I check it?
- Why does the firewall tell me that the software is trying to access the Internet?
- What if I still can’t get the software to work?
Questions about the Games

If you still haven’t found the answer to your question, feel free to visit www.goronald.com to get help or email our technical support. You can email technical support directly by sending an email to help-US@GoRonald.dnadmg.com. Be prepared to provide details of your system specifications and the problem you are having (instructions are provided on the Web site if you don’t know how to get your system’s specifications).